SpotSync AI is the development of a real-time, AI-powered venue based ticketing agent that integrates conversational voice interfaces with transactional databases. The system builds on a Retrieval-Augmented Generation (RAG) pipeline, Twilio voice integration, and Redis caching to deliver natural, low-latency interactions where users can search for seats, check availability, and book tickets by speaking directly to the agent. Unlike static retrieval agents, the project enables live database updates, allowing the AI to reserve or release seats in real time while ensuring transactional consistency. A dynamic pricing algorithm adjusts ticket costs based on seat quality and proximity to the concert date, drawing inspiration from revenue models used by platforms like SeatGeek. In addition our team focused on ensuring concurrency handling and reliable seat reservations even when multiple users attempt to book simultaneously. The agent’s modular architecture supports scalability, with caching layers to accelerate repeated queries and fallback mechanisms for payment integration or human escalation.